Get the professional edge!

CMHI is committed to professional development for its members. For a schedule of courses and workshops, check events or contact CMHI.
 

The Manufactured Housing Consultant (MHC)^® Course

The Manufactured Housing Consultant (MHC)^® course is designed for the front-line people in the industry—manufactured housing salespeople and community managers—to help them increase their knowledge, professionalism and ability to provide a superior homebuying experience to their customers. This general course is also of interest to those working in other facets of the industry—whether new to the job or experienced, the range of information provided will help you upgrade your skills and knowledge.

The two-day Manufactured Housing Consultant (MHC)^® course covers all aspects of selling manufactured housing. Presented by an experienced and professional trainer, the course is based on best practices and "real world" information and tools.

Successful graduates can apply for registration with CMHI's Canadian Manufactured Housing Consultant (MHC)^® Registry and get the ongoing support of the industry, including regular updates that help MHCs maintain their professional edge.

The "MHC" designation earned by successful graduates is a mark of distinction—it lets consumers know they are working with a professional.

For more information about the MHC^® course, download the brochure.
 

Focus on Customer Service Workshop

The key to a successful homebuilding business is customer service excellence. Much more than just warranty or after-sales service, customer service begins at the front end of the sale, and never lets up-through construction, move-in and beyond. The rewards can be great-fewer call-backs, reduced warranty costs and increased referrals and sales.

Customer service is a team effort that involves everyone in the company, from the sales office staff, to the site crew, to the warranty representatives. The one-day Focus on Customer Service workshop is designed to help companies improve their performance with homeowners, and integrate customer service into every step of the homebuying process.
For more information about the Focus on Customer Service workshop, download the brochure.

The MHC Online: Get the Electronic Edge!

Industry research, our own data and our own experience as Internet users tells us how critical the web is in today's factory-built housing sales process.  We all agree that salespeople need an Internet action plan.  Now what?  Before finding yourself the one tasked with developing that plan, wouldn't you like to know what you're getting into?

This workshop has been developed for builders and retailers seeking perspective on the value of the web as a lead-generation tool.  In only three hours, we'll demystify web terminology and give you practical tools and advice that will help you incorporate the Internet into your sales process, and help ensure your company achieves online success.

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